Privacy Policy

Last updated: 5 March 2026

This Privacy Policy explains how ZEVRILOA collects, uses, stores and shares personal information when you visit our website, place or attempt to place an order, contact us or otherwise use our services. It also explains the choices and privacy rights that may be available to you.

ZEVRILOA is operated by GLORYDE TRADING LIMITED, RM 06, 13A/F., SOUTH TOWER, WORLD FINANCE CTR, HARBOUR CITY, 17 CANTON RD, TST, KL, HONG KONG SAR (“ZEVRILOA”, “we”, “us” or “our”). Where applicable, GLORYDE TRADING LIMITED is the data controller responsible for the personal information described in this policy.

Personal information we collect

Information you provide

We may collect information that you provide directly to us, including:

  • Your name
  • Email address
  • Telephone number where provided for delivery or customer service purposes
  • Billing and delivery addresses
  • Account information where customer accounts are available
  • Order notes and product preferences
  • The contents of messages, return requests, product enquiries or other communications you send us
  • Photographs or supporting information submitted in connection with damaged, faulty, missing or incorrect products
  • Information you provide when entering a promotion, subscribing to marketing communications or completing a form

Payment information

Payments are processed through Shopify’s checkout and the applicable third-party payment provider. Complete payment card numbers and card security codes are collected and processed by those providers and are not provided to or stored directly by ZEVRILOA.

Limited payment information associated with an order may include the amount paid, payment status, payment method, card brand and the last four digits of the payment card where this information is made available by the payment provider.

Order and transaction information

When you place or attempt to place an order, we may collect:

  • The products ordered
  • Product variations, colours, materials, finishes, configurations and quantities selected
  • Order date, price, discounts, taxes and applicable charges
  • Billing and delivery information
  • Payment and transaction status
  • Shipping method and tracking information
  • Return, cancellation, replacement and refund records
  • Communications associated with the order

Product enquiry and customer service information

When you contact us about products such as decorative objects, vases, trays, candleholders, bookends, lighting, aroma diffusers, sculptures, tableware or serving accessories, we may collect the information required to respond to your enquiry.

This may include the product name, selected variation, order number, photographs of the product or packaging, details of missing components and a description of the issue.

Technical and usage information

When you visit or use our website, we and our service providers may automatically collect information such as:

  • Your IP address
  • Browser and device type
  • Operating system
  • Device identifiers
  • Language and approximate location
  • Pages, collections and products viewed
  • Search terms and actions taken on the website
  • Products added to or removed from the shopping cart
  • Dates and times of visits
  • The website, search result, social media service or advertisement that referred you to us
  • Cookie, pixel and similar technology identifiers

Information from third parties

We may receive personal information from Shopify, payment providers, delivery companies, fulfilment providers, fraud-prevention services, analytics providers, advertising partners and other providers involved in operating our store and providing our services.

How we use personal information

We may use personal information for the following purposes:

  • Processing, confirming and fulfilling orders
  • Arranging shipment and providing delivery or tracking information
  • Communicating about order status, delivery issues and product availability
  • Managing cancellations, returns, replacements and refunds
  • Responding to product questions and customer service enquiries
  • Assessing reports of damaged, faulty, missing or incorrect products
  • Managing customer accounts where available
  • Processing payments and preventing unauthorised transactions
  • Detecting fraud, misuse and security incidents
  • Maintaining, protecting and improving our website and services
  • Understanding website, collection and product usage
  • Personalising website content where permitted
  • Sending marketing communications where you have consented or where otherwise permitted by law
  • Measuring advertising and marketing performance where permitted
  • Maintaining business, tax, accounting and transaction records
  • Establishing, exercising or defending legal claims
  • Complying with legal and regulatory obligations

Where applicable law requires us to identify a legal basis, we process personal information on one or more of the following grounds:

  • Performance of a contract: to process payment, fulfil and deliver an order, manage a cancellation, return, replacement or refund and provide requested customer support.
  • Legitimate interests: to operate and improve our business, maintain security, prevent fraud, understand service usage and protect our legal rights.
  • Consent: to send certain marketing communications or use non-essential cookies and similar technologies where consent is required.
  • Legal obligation: to maintain required records and respond to lawful requests from courts, regulators or public authorities.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

How we share personal information

We do not sell personal information in exchange for money. We may disclose personal information to service providers and other parties where reasonably necessary to operate our business, including:

  • Shopify: which provides our ecommerce platform, storefront, shopping cart and checkout.
  • Payment providers: which process transactions, verify payments and assist with fraud prevention.
  • Warehousing and fulfilment providers: which prepare, package and dispatch orders.
  • Delivery companies and carriers: which require contact and address information to deliver parcels and provide tracking services.
  • Customer service and communication providers: which help us respond to enquiries and send order notifications, service messages and permitted marketing communications.
  • Returns and logistics providers: which help process authorised returns, replacements and delivery claims.
  • Analytics and advertising providers: which help us understand website use and measure marketing or advertising performance, subject to applicable consent requirements.
  • Technology and security providers: which host, maintain and protect our website and business systems.
  • Professional advisers: including accountants, auditors, insurers and legal advisers.
  • Courts, regulators and public authorities: where disclosure is required or permitted by law.

Service providers may process personal information only for the services they provide to us or as otherwise permitted or required by their own legal obligations.

Business transfers

If all or part of our business is sold, merged, reorganised, financed or transferred, personal information may be disclosed or transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

International data transfers

GLORYDE TRADING LIMITED is based in Hong Kong SAR. Shopify and other service providers may process personal information in countries or regions outside Hong Kong SAR or outside the country or region where you live.

Privacy and data-protection laws in those locations may differ from those in your jurisdiction.

Where required by applicable law, we or our service providers use recognised safeguards for international transfers, which may include adequacy decisions, approved contractual clauses or other legally recognised transfer mechanisms.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, tax, accounting, fraud-prevention, customer service and dispute-resolution requirements.

Our general retention periods may include:

  • Order and transaction records: up to seven years or for a longer period where required by applicable law.
  • Customer account information: while the account remains active and for a reasonable period afterward.
  • Customer service correspondence: generally up to three years after the last relevant communication.
  • Return, replacement and refund records: for the period required to manage the request and maintain the associated transaction records.
  • Product claim photographs and supporting information: for as long as reasonably necessary to investigate and resolve the claim and maintain relevant business records.
  • Marketing contact information: until you unsubscribe or withdraw consent, after which we may retain a limited suppression record to honour your request.
  • Technical and security records: for a period reasonably necessary to maintain website security, prevent fraud and investigate incidents.

Actual retention periods may vary depending on the nature of the information, our legal obligations and whether the information is required to resolve a dispute or enforce an agreement.

When personal information is no longer required, we may delete it, anonymise it or securely isolate it until deletion is possible.

Cookies and similar technologies

Our website and service providers may use cookies, pixels, tags, local storage and similar technologies.

These technologies may be used to:

  • Keep the website, shopping cart and checkout functioning
  • Remember preferences and settings
  • Maintain account sessions
  • Protect the website and prevent fraud
  • Understand website traffic and performance
  • Measure marketing and advertising effectiveness
  • Provide relevant advertising where permitted

Essential cookies are required for core website functions. Where required by law, analytics, advertising and other non-essential cookies are used only after you have made the relevant consent choice.

You can manage cookies through any cookie controls provided on our website and through your browser settings. Blocking certain cookies may prevent parts of the website, shopping cart or checkout from working correctly.

Marketing communications

If you subscribe to marketing communications, we may send you information about ZEVRILOA products, collections, promotions and other store updates.

You may unsubscribe at any time by using the unsubscribe option included in a marketing email or by contacting service@zevriloa.com.

Even if you unsubscribe from marketing, we may continue to send transactional or service communications relating to your orders, deliveries, account or customer service requests.

Your privacy choices and rights

Depending on where you live and subject to applicable legal conditions and exceptions, you may have the right to:

  • Request access to personal information held about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of certain personal information
  • Request restriction of certain processing
  • Object to certain processing, including direct marketing
  • Withdraw consent previously provided
  • Request a portable copy of certain personal information
  • Opt out of certain targeted advertising, sharing or profiling activities where applicable
  • Complain to an applicable privacy or data-protection authority

To submit a privacy request, contact service@zevriloa.com and describe the right you wish to exercise.

We may need to verify your identity before completing a request. Depending on the request, this may involve confirming your contact information, delivery details or information associated with a recent order.

Verification information will be used only to process and protect the request.

We will respond within the period required by applicable law. If additional time is legally permitted and reasonably necessary, we will notify you.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Complaints

If you have concerns about our collection, use or handling of personal information, please contact us first so we can review the issue.

Depending on where you live, you may also have the right to submit a complaint to your local privacy or data-protection authority.

In Hong Kong SAR, privacy matters are overseen by the Office of the Privacy Commissioner for Personal Data.

Children’s information

Our website and products are intended for adults and are not directed to children. We do not knowingly collect personal information directly from children under 16.

If you believe that a child has provided personal information to us, contact service@zevriloa.com so we can review the matter and, where appropriate, delete the information.

Information security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Payment information is processed through Shopify’s checkout and the applicable payment provider. ZEVRILOA does not directly receive or store complete payment card numbers or card security codes.

No online transmission or storage system can be guaranteed to be completely secure. You should use a unique password for your customer account, keep login details confidential and contact us if you suspect unauthorised account activity.

If a personal data breach occurs, we will assess it and notify affected individuals and relevant authorities where notification is required by applicable law.

Third-party websites and services

Our website may contain links to third-party websites, social media services or other external services. We are not responsible for the privacy, security, availability or content of those third-party services.

Review the privacy policy of any third-party website or service before providing personal information.

Do Not Track signals

Some browsers allow you to send a “Do Not Track” signal. Because there is not a universally accepted standard for responding to these signals, our website may not respond to every Do Not Track request.

Where legally required, we will recognise applicable browser-based opt-out preference signals or provide other privacy controls through our website.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services, technology or legal obligations.

The revised version will be posted on this page and the “Last updated” date will be changed. Where required by law, we will provide additional notice of material changes.

Contact us

Privacy questions, complaints and requests may be submitted using the following details:

Email: service@zevriloa.com

Store / Brand: ZEVRILOA

Operated by: GLORYDE TRADING LIMITED

Registered Business Address:

RM 06, 13A/F. SOUTH TOWER, WORLD FINANCE CTR HARBOUR CITY 17 CANTON RD TST, KL HONG KONG SAR