Payment Options
Payment & Security
This page explains how payments are processed, how payment information is protected and what information ZEVRILOA can access when you place an order.
Payments are completed through our secure online checkout. The payment methods available to you are displayed before you confirm your order.
Accepted payment methods
The payment options shown at checkout may include major credit cards, debit cards, digital wallets or other payment services supported for your country, currency, device and browser.
The methods actually available to you are those displayed during checkout. Some options may only appear on supported devices or in eligible regions. If a payment method is not shown, it is not currently available for that order.
How your payment is processed
Our storefront and checkout operate through Shopify. When you submit a payment, your payment information is collected through Shopify’s checkout and processed by the applicable payment provider.
ZEVRILOA does not receive or store your complete card number or card security code. The limited payment information visible with an order may include the payment status, payment method, card brand and last four digits, where provided by the payment processor.
This information allows us to identify a transaction, assist with an order enquiry and process an approved refund without accessing your complete card details.
How the connection is protected
Encrypted connection
Checkout information is transmitted using an encrypted connection. Before entering payment information, check that you are on the correct ZEVRILOA website and that your browser displays a secure connection.
If your browser shows a security warning or the website address appears incorrect, do not enter your payment details.
Payment verification
Your bank or payment provider may request additional identity verification before approving a transaction. This may include a verification code, approval through a banking application or 3-D Secure authentication.
This verification is controlled by your bank or payment provider. ZEVRILOA cannot bypass it or complete it on your behalf.
Fraud screening
Orders may be reviewed automatically or manually for indicators of fraud or unauthorised payment activity.
If additional information is required, we may contact you using the details provided with your order. An order may be delayed, declined or cancelled if payment cannot be verified or if we reasonably suspect unauthorised activity.
Charges, currency and order totals
- Product prices and the currency applicable to your order are displayed on the website and confirmed during checkout.
- The final amount shown at checkout may include product charges, shipping charges, applicable taxes and any discounts applied to the order.
- If your payment account uses another currency, your bank or payment provider may apply its own exchange rate or foreign transaction fee.
- Any currency conversion charge imposed by your bank or payment provider is separate from the amount charged by ZEVRILOA.
- Your payment may be authorised or charged when the order is placed, depending on the payment method and payment provider.
- The description shown on your bank statement may vary according to the payment provider.
- Approved refunds are returned to the original payment method used for the order.
- After we issue a refund, your bank or payment provider may require additional processing time before the funds appear in your account.
Refund eligibility and processing conditions are explained in our Return & Refund Policy.
Products with multiple components
Some ZEVRILOA designs contain several components or are described as a set, pair, tiered product or product with a stand. Review the individual product description carefully before payment to confirm what is included.
Room-setting photographs may include flowers, candles, fruit, books, photographs, tableware or other props that are not included unless the product description expressly states otherwise.
The order confirmation records the product and quantity submitted through checkout. If you believe that an incorrect product or quantity was selected, contact us as soon as possible. We will try to assist before fulfilment begins, but changes cannot be guaranteed after an order has entered processing or has been dispatched.
Payment safety
Only use a payment method displayed through our official checkout. Do not send card details, passwords or security codes by email, telephone or social media.
ZEVRILOA will never ask you to provide your complete card number, card security code, online banking password or account password by email.
If anyone contacts you claiming to represent ZEVRILOA and requests payment outside our official checkout, do not make the payment. Contact us directly so we can review the request.
Your personal information
We collect and use the information required to process an order, arrange delivery, provide customer support, prevent fraud and meet our legal obligations.
Information about the personal data we collect, why we use it and the rights available to you is provided in our Privacy Policy.
Payment problems
Why was my payment declined?
A payment may be declined because of incorrect billing information, insufficient funds, a bank security check, a transaction limit or restrictions applied by your bank or payment provider.
Check the information entered and contact your bank or payment provider if the problem continues. For security reasons, ZEVRILOA may not be told the specific reason for a declined transaction.
Why do I see a pending charge after an unsuccessful order?
A pending entry may be a temporary payment authorisation rather than a completed charge. Your bank or payment provider controls how long an unsuccessful or cancelled authorisation remains visible.
Contact your bank or payment provider if the pending entry does not disappear within its stated timeframe.
What should I do if I see a duplicate or unfamiliar charge?
Some pending entries may be temporary authorisations rather than completed charges. Check whether each transaction remains pending or has been fully processed.
If a charge appears duplicated or you do not recognise it, contact us at service@zevriloa.com with your order number and the date and amount of the transaction. Do not include your complete card number or security code.
What should I do if the amount charged appears incorrect?
Compare the charge with your order confirmation, including the products, quantities, shipping charges, taxes and discounts shown there.
If the completed charge does not match the confirmed order total, contact service@zevriloa.com with your order number, the charged amount and the date of the transaction. Do not send complete payment-card details.
What should I do if I receive a suspicious message?
Do not click links, download attachments or provide payment credentials. Forward the relevant details to service@zevriloa.com so we can review them.
Contact information
Customer service email: service@zevriloa.com
Store / Brand: ZEVRILOA
Operated by: GLORYDE TRADING LIMITED
Registered business address:
RM 06, 13A/F., SOUTH TOWER
WORLD FINANCE CTR, HARBOUR CITY
17 CANTON RD, TST, KL
HONG KONG SAR
ZEVRILOA is operated by GLORYDE TRADING LIMITED, Hong Kong SAR.