Contact ZEVRILOA
Email is the main way we handle customer enquiries, including orders, product information, materials and finishes, product care, returns, and damaged or incorrect items.
service@zevriloa.com
When contacting us, please provide the relevant information listed below. This will help us locate your order and respond to your enquiry more efficiently.
What to include
About an order
Please include your order number and the email address used when placing the order. If your enquiry concerns a particular product, please also provide the product name and selected option, where applicable.
Product information
ZEVRILOA offers decorative objects and home accessories, including sculptural vases, trays, candleholders, bookends, ambient lighting, aroma diffusers, display pieces, tableware, serving accessories and storage baskets.
If you would like more information about a product, please provide its name and specify the details you would like us to confirm, such as dimensions, materials, finish, colour, intended use or product care.
Some products incorporate natural or handcrafted materials, including wood, stone, ceramic, cork, brass and other metals. Natural variations in grain, colour, texture and finish may occur and form part of the individual character of each product.
Damaged or incorrect item
Please send your order number, a clear photograph of the item received and a photograph of the outer packaging if it was also damaged.
Where relevant, please include close-up photographs showing the affected area, along with a photograph of the complete product. For products supplied as a set or with multiple components, please indicate which component is damaged, missing or incorrect.
Contact us as soon as possible after delivery and keep the item, all included components and the original packaging until we have reviewed your enquiry.
Product care and use
If you have a question about cleaning, assembly, placement or care, please provide the product name and describe how the product is being used.
Please review the product description and any care or safety information shown on the individual product page before use. Products should be used only for their stated decorative or household purpose.
Candleholders, ambient lights, aroma products, glassware and serving accessories may require additional care. Keep open flames and heated items away from children, pets, flammable materials and heat-sensitive surfaces. Always follow any instructions supplied with the product.
A return
Please include your order number, the product you wish to return, the reason for the return and the condition of the product and its packaging.
Wait for our confirmation and return instructions before sending anything. Do not send a return to our registered business address unless we have specifically instructed you to do so in writing.
Products supplied as a set should be kept together with all original components, accessories and packaging unless our customer service team provides different instructions.
Changing or cancelling an order
Please contact us as soon as possible with your order number and the change you would like to make.
We cannot guarantee that an order can be changed or cancelled after it has entered processing, been prepared for dispatch or been handed to the carrier.
Business details
ZEVRILOA is operated by GLORYDE TRADING LIMITED.
Operated by:
GLORYDE TRADING LIMITED
Registered Business Address:
RM 06, 13A/F.
SOUTH TOWER, WORLD FINANCE CTR
HARBOUR CITY
17 CANTON RD
TST, KL
HONG KONG SAR
Customer service email:
service@zevriloa.com
The address above is our registered business address and should not be used for returns unless our customer service team has confirmed this in writing. The correct return address may vary depending on the product, order and dispatch location.